Frequently Asked Questions (FAQ)

This is the JLK Gifts Frequently Asked Questions. If your questions are not answered on this page, please contact us at jlkgifts@gmail.com and we
will reply to you within one business day.

Question: What forms of payment do you accept?

Answer:   JLK Gifts accepts Visa, Mastercard and Paypal.

Question: What should I do if I have a problem with my order?

Answer:   Please contact JLK Gifts immediately by e-mail at jlkgifts@gmail.com and reference your order number. We will investigate and get back to you in within 1 business day.

 

Question: How do I redeem my JLK Gifts gift card/certificate?

Answer:   Log on to our website at www.jlkgifts.com and place an order. During the checkout process, you will be prompted for your gift card/certificate number; simply enter it at that time and the amount will be deducted from your order!
Question: Do JLK Gifts gift cards/certificates ever expire?
Answer:    Gift cards do not expire. However, the gift certificates have an expiration of 90 business days from the date of purchase. You can redeem them on our site at any time, 24 hours a day, 7 days a week.

Question: Can I use a gift card/certificate on a purchase which exceeds my gift card/certificate?
Answer:   Yes. You will be prompted for another form of payment for the remaining balance on your order.

Question: Where can I find information on your shipping or return policy?Answer:   Our shipping information and return policy can be found on the Return Policy and Shipping links on the navigation bar.